Sit.Stay.Heal. - Hawthorne’s New Triage-by-Text Service

If you try to diagnose your pet’s minor injury or illness on your own, there’s a good chance you may overlook a more serious, life-threatening condition. But if you bring them to your local pet clinic only to be told it’s nothing, you’re out both time and money.

Sit.Stay.Heal., Hawthorne Animal Hospital’s new text option for clients, helps us determine if your pet’s condition warrants a visit to the vet clinic or if it could be treated at home with a little TLC. We can also respond to those little emergencies all pet parents face at one time or another—like, how do I remove a tick from my pet’s coat? Or, what can I do if my puppy just ate a pan full of brownies?

With Sit.Stay.Heal., you no longer have to question if you should take your pet to the vet or not. The answer’s right in the palm of your hand.

How Does Sit.Stay.Heal. Work?

Our triage text service is available only to current Hawthorne clients and runs every day from 7 a.m. to 7 p.m. If you have an emergency after 7 p.m., please call our Glen Carbon emergency animal hospital at 618-288-3971.

Simply text your question and a photo or video of your pet’s issue to 618-280-2286.

  • Our care team will text you back as soon as possible with any follow-up questions.
  • An on-site veterinarian will review the messages and determine the next steps for care.
  • If a visit is recommended, we will set up an appointment with you. If not, we will provide you with detailed instructions for an at-home care plan as well as a prescription if needed.

Sit.Stay.Heal. Everyday from 7 am - 7 pm

Our on-the-spot triage service is FREE, and the peace of mind is priceless!

Text Hawthorne

Perks for Hawthorne Pets

If you’re not a current Hawthorne client, and would like to be eligible for Sit.Stay.Heal., your pet must come in for an initial check-up with one of our veterinarians. Once you’re enrolled in our system, you and your pet can take advantage of our exclusive client benefits, including our Mobile Vet Services and TeleTreat virtual vet appointments.